Hotel Danieli

This kind of restaurant should have the level of service that goes with prices. It’s written 5* hotel at the entrance and the restaurant just uses the name of Danieli to make people believe they’re worth it. But this is far from the reality… My fiancé booked a table in this fancy restaurant for my 30th birthday, one month in advance, so we can celebrate this in a proper way and it ended up being the most disappointing experience ever. When the confirmation (and deposit) were made, the hostess contacted us to know if there was any food restrictions or allergies which we communicated to her by email directly. Even though I suffer from severe allergies (14 different ingredients), she noted all that down and confirm that the menu and dishes will be adapted to my restrictions. We were reassured and know as well that this is standard procedures in this kind of establishment. Surprise when we arrived for my birthday dinner : there is only one starter and one main dish I could eat and none of them were something I wanted to eat (beef tartar and veal liver…). The manager seemed pissed when we talked to him about my allergies, saying that he’s not responsible for my allergies and there’s no way they can adapt the menu for me. N.B. : the menu on their website doesn’t mention ANY allergens, NO WHERE. Even though my fiancé organized all that a month in advance, here we were, up against it : either I had to chose the only starter and dish that wouldn’t send me to the hospital (but wasn’t something I was craving for at all…) or leave the restaurant with no plan B and have them charge us €100 of deposit we did to confirm the booking (so basically just give them €100 for free). We would have accepted to go somewhere else if from the very beginning they told us that it’s not possible to adapt the menu or any dishes according to my allergies. And it would have been completely fine. But this is not what has been said at all! The dishes we chose and HAD to eat (because there was NO OTHER CHOICE or I would’ve ended up at the hospital) were not even good. The manager didn’t find any solution, no discount was offered, or even just a drink, nothing! He didn’t even offered a solution! This is just unacceptable for this kind of establishment and honestly, we will never come back here. Don’t bother waste your money over there, you can’t even have the standard service a fancy restaurant normally has to offer…

Return stay at the Danieli. The hotel delivers an experience that is unmatched. Take a step back into time upon entry into this landmark. History becomes experience as you walk through this once palace. To appreciate Venice is to understand its history for which the Danieli acts as mentor. Become enriched through this immersion into the past.