Borgo San Luigi

We had a 1 night stay at the hotel during a tour around Tuscany . The hotel has various accommodation options ours was a classic room within the hotel which was roomy and had its own loft bedroom . A warning that there is no lift to the upper floors but helpful staff to assist with baggage etc. the hotel grounds and gardens are huge with the dinning and bar at an Annex building with the pool adjacent which you need to walk to outside from the hotel to the pool which is nice on a lovely evening and if raining there is plenty of brollys available . The pool looked great , the bar well stocked and the barman always at hand . The dining was super especially the steak option . The staff over all were friendly and always available . We did end up with a flat tyre which the staff were there on hand to help change the wheel and then give assistance to find a suitable garage and directions for use to get there only 10 - 15mins away. Was very much appreciated and ended didn’t give much impact to our holiday. Would definitely recommend this hotel and ideal location for visiting the local towns like Sienna .

I know that most of visitors would leave raving reviews, and in most part it has been a good experience. All except for the rooms. Bathrooms are in poor condition, there’s permanent unpleasant smell in bathroom. Cleaners do spotty work, here and there, don’t think ever washing floors. Other than that, breakfast and service in breakfast room were pretty good. I personally won’t go back

The website is accurate, it "should" be relaxing and an amazing getaway, unless 90% of the resort is booked with a large loud wedding. Had we known prior to arriving that our 2 night very expensive stay would be barely able to get service the first night because of the wedding guests that proceeded to party well into the night and we were awake listening to them fighting in the middle of the night after they finally finished taking over the bar, lounge and anywhere else they could be. The following night, the actual wedding day, was listening to the DJ doing announcements and playing loud music while trying to go to sleep around midnight. it was anything BUT what we expected our Tuscan adventure (first time ever to italy and we are in our late 50's) to be. We BARELY slept both nights because of the wedding guests. Wanted to talk to someone when we checked out however all staff were so busy with the wedding guests we had to find someone to tell them we were leaving. Our dinner, the Florentine steak, was also nowhere near what we expected and interestingly enough we saw 2 other tables besides ourselves send it back. Again something we couldn't wait to experience and just not what we thought we would get. We booked this trip almost a year out and it was supposed to be the highlight of our 6 weeks, instead it was just an awful experience. Have never looked so forward to a stay and been so incredibly disappointed. As soon as the staff realized we were not with the "group" we were almost ignored. It was very clear that the bride and her guests was all they were interested in. Came home feeling devastated listening to our friends stay in Tuscany that was exactly what you would have expected. The wedding itself, was absolutely stunning so if you are ever looking for a wedding location would highly recommend as they got fantastic service.