Tivoli Palazzo Gaddi Firenze

The hotel is in a great location. we decided to travel by train and it was a great choice. You do not have to take a cab. it is 5 min walking thru a small underground walkway. We booked 2 cooking classes in the city; because of the season (end of October) there was no availability for a cooking class in a farm. We had great fun learning pasta making and pizza making at 2 different places in Florence; walked there and discovered the city. I will focus on the hotel. It was booked thru American Express travel. A mistake I made was to booked a junior suite. It had stairs because of the loft... what we disliked was the bed. When you travel, the need for a great bed is, yes, needed:) We fell in the middle; thank goodness it was a king size. The lady at front desk who welcomed us is a pro. She noticed my husband birthday was on our last day. 4 days later, getting up for breakfast, there was a mat at our door with a happy birthday on it and at breakfast the wait staff brought a muffin with a candle. So very much appreciated. She (the front desk) made our day for remembering. Her and the doormen, with their smiles and greeting, made our stay more enjoyable! The day of our arrival. we went to have a cocktail on the patio upstairs. We did not have a reservation and decided to seat at the bar. It was very busy! We had to wait 20 min before being served! no cocktails, just a glass of wine and Proseco. It seemed only the mixologist was serving; the rest of the waitstaff was only for water... I found that totally incomprehensible. Not only that, but I found him not very pleasant or entertaining. Anybody can serve wine; a mixologist is for cocktails. There is a team and there is communication. We went once for breakfast and it was not enjoyable at all, but for the birthday muffin which I left a tip for. I had my food from the buffet, finished it before our cappucinos came, 20 minutes! Talking about hospitality?! the vey first thing you serve at breakfast are beverage; coffee or tea... when I came to the buffet, there was eggs left just for me. We had to wait so long for it to be replenish. Had to ask the head waiter to get some eggs for my husband; at least if there was none, he could order it. Beside those 2, I saw that there was other better suited for that job. We did enjoy Florence and appreciated a lot of people working in the hospitality industry. Thank you!

We really enjoyed our stay. Everything from the moment we arrived till our departure was splendid. The staff was very friendly and helpful. All of the famous landmarks were close to hotel and with walkable distance. The breakfast was full with so many choices and the quality was top notch! If you want to visit Florence, relax and be pampered , please stay here. The ideal 5 star choice! Thanks for all Tivolli palazzo Gaddi. We will be back.