NH Collection Firenze Palazzo Gaddi

Tivoli is a true gem in the heart of Florence! My husband and I stayed here during our honeymoon (10/27/24-11/01/24), and everything exceeded expectations. From the moment we entered, the elegant lobby with its subtle scent set the tone for our stay. We were warmly greeted by the doorman, offered champagne at check-in, and given helpful local tips. Our luggage was swiftly delivered to our room, where we were personally shown around, an extra touch that made us feel truly pampered. The room was spacious, spotless, and comfortable, with a thoughtful bottle of wine and handwritten note celebrating our honeymoon. The daily cleaning and nightly chocolates added a personal touch, and the pillow menu—offering six options for perfect comfort—was a standout. Breakfast was exceptional, with a wide variety of fresh options and made-to-order omelets. The outdoor garden seating, complete with cozy blankets, made dining even more enjoyable. The rooftop bar offered stunning views, impeccable service, and delicious drinks, making it a must-try. Above all, the staff was consistently friendly, attentive, and went out of their way to ensure we felt welcome. The hotel’s beautiful decor and warm ambiance, especially with the real candles at night, made our stay magical. If I could rate Tivoli higher than 5 stars, I would! I’ll be recommending this place to everyone and would return in a heartbeat. Thank you for making our honeymoon unforgettable!

We stayed at Tivoli Palazzo Gaddi for 5 days from 7th October. From the moment we arrived we were so well looked after by such friendly and professional staff, from the reception team, the doorman, through to the bar and waiting teams. The rooms were beautifully decorated and had all the amenities you can think of. The bed was queen size and amongst the most comfortable we have slept in. Rooms were tended to everyday and each evening the staff provided a turn-down service. Breakfast was amazing; there was every type of food you could imagine from fruit, continental, hot dishes, freshly cooked omelettes to the most delicious pastries and mini tartlets. The weather meant we were lucky enough to experience drinks at the rooftop bar one evening; wow what a view! We dined in the hotel’s restaurant, Terrae, on our first and last evenings. On both occasions we were looked after by Antonella who was incredibly attentive, friendly and informative; her knowledge on both the dishes and wines were excellent, she was the perfect maitre d. The food was out of this world and beautifully presented. Salvatore, the executive Chef came to visit the tables and spoke enthusiastically and passionately about his food. Both he, Antonella and the rest of their team were superb. A 5* visit to a fabulous hotel in the heart of Florence. We hope we are fortunate enough to visit again in the future.