Conrad Chia Laguna Sardinia

We chose Chia Laguna for our honeymoon hotel during our time in Sardinia. We had a very bad experience with that place and DON'T recommend if you are looking for a romantic place to stay.... POOR INFORMATION Firstly, the reception staff told us we can park our rented car in front of the hotel, as their car park was full and there was no other place to park, so we did and the day after, on our way back from the beach, we noticed tht our car had a dent in the back bumper. The hotel didn't have any CCTV cameras and haven't even apologized for the damage, which we assumed was cause by one of their 'beach train's. (On the drive way to the hotel, only the beach trains were allowed to stop, hence we assume it was one of theirs). STAFF Secondly, the cleaning services had either stolen or took by accident (we are not sure) my partners shorts. He left them on the bed in a clear view and when we came back from dinner the bed sheets were changed but no sign of his shorts. We've contacted the reception on the same day, they laughed in my face and pretended they cannot understand English. Since we don't speak Italian, I have no clue what the receptionist was actually saying to us. They didn't do anything about it despite us going to the reception 3 times in 3 different days. (At the end on the check out they said they can't even give us a discount onto he price for the stolen shorts...) We find it ridiculous because it was clearly their fault. We have never got them back. SPA and Swimming Pool The hotel on the website is presented as a SPA hotel, but there is no information that you can use the spa only for 2 hours during your whole stay. We were shocked to find out that info on the arrival. We booked the place for 2 weeks and couldn't use the saunas for more than 2 hours.... Shocking! The swimming pool was open only from 10 till 7 pm, which was also not mentioned while we booked the place. I have to say that the only GOOD thing about the spa was the quality of the massage. We booked two full body messages, very expensive but worth the price, so tht was indefinitely the best part of the whole place. FOOD The hotel offers a half-board option for booking, which includes breakfast and dinner in the price. The food was good, lots of variety for dinner options, however they don't tell you that they charge you for a bottle of water. The waitress just comes and asks: "still or sparkling?" And for the first 3 days we were just taking the bottle of still water until we found out that they charge you for that. Some information about tht would be good to know.... Again, very poor info about extra costs. For the next few days we took to dinner our own water bottles bought in the shop near buy. BEACH If you go to the beach, the pizza there is amazing ! We ended up going there for lunch almost every day. Apart from that - very nice views from the beach. In general, we were very disappointed with the reception staff being rude and pretending not to speak English once the problem either with out car or stolen shorts arrised. Very poor information about the extra costs and spa disappointment on the website and extremely annoying hidden costs of restaurant water... We do not recommend the hotel, absolutely gutted we even booked it, next time Airbnb seems a better option for the same price ....

One of the best resorts I have stayed at. There is a lot of space plus swimming pools. The food is great & has a decent buffet which features great foods. The Staff are very friendly too. The Kids Club is very good & allows parents to relax for the day whilst your kids are in safe hands. The Entertainment is also good plus Bedrooms are clean & comfy. The only downside is you will need to take an hour taxi ride to the airport (Caglari) as the bus is very unreliable & takes nearly 2 hours!