Cala Ponte Hotel

The most waited trip and horrible experience. The only thing I liked was the breakfast. They advertise spa and pool. First of all, the water in the pool is small, looks like for children and obviously is not open in October, which is not written anywhere. Secondly, the spa is not included, you have to pay 20 euros for 1h. We have booked 2 nights here and the first night we arrived around 7, we was hoping to use the spa, but it was occupied, so I asked the receptoonist to book it for us for the next day(the only full day we had at the hotel). She said that the spa will be closed for cleaning, so do not book the hotel on Wednesday if you want to use the spa. Another really fustrating experience was that the gates are closed at the evening and they do not send any information about where to enter to the hotel and how. We wete circling around the hotel 20 minutes in the dark, after I had to call them and they informed that there is a button on a column at the gate, the up part of the hotel. I feel really dissapointed, the hotel was really expensive and we could not use anything for what i have booked the hotel: no spa, no pool. I could have book another hotel in the city center for much cheaper without spa and swimming pool and not in the middle of nowhere. Everything what they advertise was not available, just charging a lot of money and not offering anything. Also, the room was really smelly, the bed is uncomfortable. if you want to go to the city, you need to call a tuk tuk, which is 10 euro for one way. The wifi does not work.

Definitely not a 4 star resort. Being generous here with 2 stars. Hotel lobby and restaurant seemed well maintained but our room was not. First our room was weird in that it included 2 bathrooms (one was for handicapped, which wasn’t requested. Both bathrooms were horrible - mold in shower and on floor due to a leaky shower and railings in handicapped bathroom were rusty). When we initially complained the woman at the front desk said she knew about the mold but offered no solution. The following day they offered us an another but it wasn’t much better. Also, our first night we were so hot and noticed the ac wasn’t working. Only turned on after we complained. Buffet breakfast was ok but dinner menu was very limited and food mediocre. Also, noticed that the pool area was not maintained well either as mold also appeared to be going all around the pool. Front desk people didn’t seem to care much. Just a job to them I guess and probably tired of hearing complaints. Don’t recommend staying here.

The hotel looks lovely from the outside. My bathroom had mold and smelled bad. So badly understaffed you had to go to reception to get a towel. If you wanted a drink you had to go inside to get a drink. The pool is slippery, my colleague fell and is in pain. The restaurant was a giant disappointment. Menu was extremely limited portions very small even by European standards and no place to get a snack or even bottled water . No coffee or teapot in the room. With only two wait staff in the restaurant it created a very long wait.A black couple traveling with our group saw many others come in get served before a server ever came to their table. Unfortunately they left and went into town. Staff definitely need diversity training.