Gardea SoulFamily Resort

Fantastic stay, i felt very welcome and quality-price super recommended!!! One of the most amazing place in the world!!! Excelent food, super Spa, Amazing landscape, big rooms, and lovely staff !! The Boss Is very polite and Friendly. We are very Happy

Fantastic hotel with kids (6 & 8years old), heated outdoor pool keeped us busy. Beautiful views and room was very nice, we had a suite with one bedroom looking over the Garda. Excellent breakfast, there was everything you need. For the dinner dishes needed to be decided in the morning, that was difficult for the kids. In the restaurant service wasn’t on a 5star level all the time, but overall very friendly service. And hidden gem in the garden, Finnish sauna was absolutely beautiful with the best view.

We were happy with our stay until something happened that quite shocked me. As every day we went to the gym, my husband does professional sport for his job so the gym was a must for us. The gym is small but okay to do your practices. The first days we shared it with other people, switched machines and everything went well. Yesterday we entered the gym and there was a lady doing excercises with a personal trainer on her phone. We entered with our daughter, I smiled at the lady and we wanted to start our gym session. Before I could even start she looked at me and told me I was perhaps going to make too much noise for her ‘personal gym session’. I didn’t understand what she meant first so I was like: “well.. okay? So how can we workout without making any noise”. She made quite clear in an arrogant way it was better to leave because she could not train like this. My daughter of 4 years kept asking why we could not stay. Crazy enough we were so shocked, we left. We left waiting for 20 minutes in our gym clothes in some chairs ‘until she was finished’. After 20 minutes my husband told me to enter now because everybody had the right to go to the gym, it’s a public gym. We entered in silence and again she started acting arrogant towards me, she was clearly not amused with us entering. She even told at her personal coach loud enough: “wir haben wieder besuch”. When I told her my husband is a professional sporter she answered with: “I really don’t care I have my personal gym session”. When my husband came in between of the way she talked to me she start saying 10 times that’s my husband was aggressive. Imagine telling her this after my husband waited for 20 minutes in a chair. Who would even accept this in the first place :)? It would be the same if I go in the pool taking swim lessons and ask other guests to wait. When she left, I had a feeling she would go upstairs complaining at the reception. I went up and I was right. She was almost in tears putting up a whole show telling my husband was ‘aggressive’. Even using this word is really a big thing I think to use in public in a family hotel. She part that was worst for me, is that the receptioniste and manager went fully in. They took sides and made my husband look bad in front of all the guests that were in the lobby but also in front of our daughter. While we had to explain why this lady who was almost crying at the reception, was the same that told us to leave. Could you imagine? We will leave one day earlier because for me this ruined my vacation. I never had some situation like this before. Imagine a woman kept telling loud enough my husband is aggressive? That’s a big word to use for a person who did not do anything aggressive. That the hotel went along with her ‘victim act’ is a very said thing They send us a free massage by mail but for me this does really not change anything because the way they have treated us hurt me. I will make my story also public on social media because of these situations you can get a really bad reputation or problems. I am a mom, that’s why I came to a family hotel. I will not let a hotel treat other people like they are more important than us. That’s not how a family hotel should work. That’s not my philosophy of life.