Hotel Piccadilly

First & Foremost - Fabio on reception is a complete asset to the Hotel. Lovely, genuine, friendly, helpful man. Very polite & welcoming, the hotel is very lucky to have him. Great recommendations from him & nothing was ever a bother to him. Bfast staff were lovely too with lots of variety for bfast! Thoroughly enjoyed it every morning. The hotel is spotless & rooms were fine - two gripes were - there was the lack of plug sockets & also no British channels on Tv for a wee night-time watch. Everything else was great. Location, staff, food & hotel - lovely!!

We were given room 409 which may well be the worst room in the hotel. We woke up to a puddle of water around the toilet and brought it to the attention of reception. They sent a maintenance guy who had it looked at and they then tried to trivialise it to us that this was simply condensation. The following day we found the same puddle again. We had also brought to their attention the shower door which would not close properly. They tried to convince us that it did close! Eventually Chiara took us seriously and actually came up to check the room. She offered us another room. We accepted the offer if they could not rectify the problem that day. She got a plumber who confirmed that there was a problem and also actually repaired the shower door and a loose electrical socket. Chiara called to let us know which was appreciated and offered to move us to another room. We were out so we agreed to move the next day. That night it looks like the plumber had turned the heating right down in our room to avoid condensation. I know this because the next day I saw the plumber doing some work in the air conditioning of the room. An already cold room had got even colder in winter. City rules prevent us from increasing the temperature in the room before 15th November. They then moved us to room 403. 403 is the standard of room I expected in this hotel not 409 that we were given when we first arrived! If you stay here avoid room 409. I am insulted that they gave us room 409 when they could have given us a better room to start with.