Grand Hotel Ambasciatori

This hotel is stunning. The lobby is tastefully decorated and is certainly eye-catching. There is a swimming pool as well as a private dock, but we didn’t use either of these, given it was so late in the year when we stayed there. The garden is huge. We spent several hours there just admiring the scenery. Rooms are clean and staff is friendly and professional. I would love to stay here again someday!

Unfortunately we didn't have the stay we hoped for at Grand Hotel Ambasciatori. The hotel building is defiantly five stars but the service is far from it. We stayed in this hotel during our wedding in Sorrento. We organized our wedding ceremony to be located in the hotel and the wedding reception in a wedding venue close by. I was corresponding with Sebrina through emails which she came across as very rude and unprofessional. When it came to paying for the balance of our wedding, Sebrina emailed letting us know we have four days to pay or she will begin in the process of canceling our wedding ( This was a month before the wedding). We organized a violin player through the hotel for our ceremony. When I contacted the violin player to confirm our song choices, he mixed up the location and never heard of our booking. When all was fixed, I sent him a playlist of songs we would like to hear. When my partner was standing at the top of the altar, the violin player pulled him aside and asked him what songs we would like to be played. He arrived 30 minutes late and had no clue what songs to play. We had an open bar service after our ceremony. It was never mentioned that the drinks would be miniature size. The price certainly did not indicate this. The hotel wouldn't serve any of our guests drinks before the wedding. Some of our guests arrived early to the ceremony and tried to order a drink. They were told they would have to wait until after the ceremony even though they offered to pay or go to the main bar. It was 25 degrees and outside. For the morning of our wedding, we asked if there was somewhere for the bride & bridesmaids to get ready. I was told no there wasn't anywhere else in the hotel free. Our hotel room was facing the hotel next door, which had a gym right outside our window. Our wedding pictures have people working out in the background. The day after our wedding my dad came to the hotel for a drink. We were sitting in the bar down by the water when a waitress came over and explained the reception desk rang down and asked him to leave as he wasn't a guest. Unfortunately, there were many more small things that added up to make this a very disappointing stay. I think the one thing that sums up everything was, that not one employee in the hotel wished us congratulations. The hotel was very quiet as it was October and yet no one even knew we were getting married there. For your wedding to not even be acknowledged by the hotel you are getting married in was heartbreaking.