Hotel Palazzo Alabardieri

Unfortunately this stay was made costly at the worst time just as I was checking out. Be on your guard with hotel communications and use a translation app when speaking to staff on any important matters. I had accumulated a lot of Euros while settling shared receipts at the end of a family trip. I effectively became the exchanger for rest of family when they left town before me, and I ended up with half the price of my hotel bill. The day before check out, I asked 2 different hotel desk staff - in Italian - if I could use the Euros towards my hotel bill and they told me yes. So I spent my last day walking the city- and not using the available time to go to a bank and exchange the currency for a fair rate. At check-out the next morning, the Chief desk clerk told me it was too late to change my payment, they could not accept the cash, and the charge would go on my credit card. I pleaded with her and explained my prior communication. I was shocked she would not listen to my explanation and simply told me I misunderstood. I could not wait to change all the cash at my US bank, so I ended up losing 25% of the currency’s value using th airport exchange. Otherwise, rooms are nicely furnished. But you pay a lot for what you get and need to be careful about their added room charges. Depending on which staff you speak to, you will get different responses. Frankly, they seemed to have a predatory approach to foreign tourists. Multiple times I witnessed desk staff pushing costly guided tour packages of external sites like Pompeii, instead of answering English-speaking tourist questions about cheaper taxis and public transport. No doubt this is a source of hotel kick-backs. If you stay here, good luck.

Location is in a good area, the hotel is pretty clean. However, our AC broke, they “fixed it” twice but our room stayed at 25°C (77°F) with no airflow and the beds feel like cardboard. The pillows are as thin as a duvet and they do not give you extra. Do not recommend for those who seek comfort while sleeping.

Literally, a hidden gem. For our first visit to Naples, we were bit overwhelmed with how alleys/streets worked with cars and motorcycles driving down what I considered a walkway. Our taxi dropped us off in the plaza and said, " left, then right," and we walked past the hotel 3 times. The entrance is tucked back off the street, and it was a quiet oasis. The staff was great, room clean, and location ended up to be perfect. Off the Plaza is a wide, pedestrian only street with lots of drinking and dining options.