Hotel Caesar Augustus

I was honestly disappointed in our room at this hotel. We booked a deluxe sea view cliff side room. -There was no sunset views like our friend’s cheaper room. -Room didn’t look like the picture attached to the reservation. -There was no functioning table or desk to use only a small, filled secretariat. -The room was cramped and outdated. -The bathroom was tiny. The shower basin filled up with water so we had to turn the water off in between sudsing up and rinsing. We also had a leak in the shower tiles where water seeped out into the bathroom floor and into the bedroom after the shower was off. We had to pile up our towels to soak the water up. The main lobby and outdoor lounge were well taken care of and most staff in this area were lovely. The bar manager made sure our martinis were made to our liking. The breakfast staff was hit or miss. Cranky, uppity one day and friendly another. Pool staff was lazy the evening we visited. We stood around awhile by chairs and no one came with towels. Had to go ask for them which is unusual at a hotel of this caliber. The front desk staff were friendly but the check in process was quite odd. They whisk you off to the outdoor lounge area where Francesco, an owner, comes to greet you. You expect to get a cold welcome drink as well but don’t. He tells you to come see him with issues but he honestly doesn’t want to hear it. I asked for no maid or turn down service but they still had turn down done. I was complaining at the front desk where the gentleman was having trouble understanding, Francesco came out of the back office, looked at me and him, then went back into his office without offering to help at all. All show and no action. You can walk to the center of Anacapri where there are some restaurants and shopping but Capri requires a taxi. We’ve traveled extensively in Europe at other luxury hotels and this hotel just didn’t reach the level of luxury we expect.

We only went for drinks on the balcony as we were already staying in Capri Centro. Absolutely great staff especially Xenia our Romanian hostess. Great selection of wine and the Siberian? Caviar was delightful. Great views even on a cloudy day. Highly recommend

Stunning view, beautiful lobby and terrace. Great pool. Excellent food both in the restaurant for dinner and for breakfast. But... In a five-star hotel, there is no espresso machine, not even a kettle, nothing. You pay for the coffee you order in the room in the morning, it left a particularly bitter taste in my mouth last morning when I was stopped at the door because I had to pay for the coffee, so gentlemen, I certainly have 7 euros, but you have no style and custemer care sense. Aside from this, there is almost no place to store clothes, the closet is too small. Bathrooms outdated. If it rains, the terraces are not covered, you are condemned to sit in the room or the closed part of the lobby. Service is inconsistent (in all areas), first breakfast with 5 star service and staff was last morning. To summarize, an excellently located hotel, aesthetically beautiful but with flaws that are not worthy of a five-star luxury hotel.